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Dasar Privasi dan Perlindungan Data Anda

Your privacy matters when you open an account with us. We handle your personal data in line with local data-protection practices, and you can request access, updates, or…

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POLICY CONTACT

Get in Touch About Your Data

If you want to review what information we hold, update incorrect details, or request that we delete your account data, reach out through any of the paths below. Our data-protection team typically responds within three business days and will guide you through the next steps.

Team online

Live Chat

Open the chat widget in the bottom-right corner of any page and select 'Privacy & Data' from the topic menu. An agent will ask for your registered email to pull up your records, then walk you through access, correction, or deletion requests. Chat is the fastest route for most data inquiries.

Email Support

Send your request to our data-protection inbox with your full name, registered email, and a brief description of what you need—whether that's a copy of your data, an update to your contact details, or account deletion. We'll confirm receipt within one business day and complete most requests in under a week.

Account Settings

Head to 'My Account' then 'Privacy & Data' to download a report of your personal information, update your communication preferences, or start the account-deletion process. The self-service portal lets you handle routine requests without waiting for an agent, though complex cases may still require a support ticket.

DATA HANDLING

How We Protect and Manage Your Information

We encrypt your data in transit and at rest, restrict access to authorised staff only, and run regular security audits to catch vulnerabilities before they become issues.

Data Encryption

Every deposit, withdrawal, and login session is encrypted using industry-standard protocols. Your payment details never pass through our servers in plain text, and we store passwords as salted hashes. Regular penetration tests help us stay ahead of new attack vectors, and we patch systems within hours of any critical vulnerability disclosure.

Cookie Policy

We use essential cookies to keep you logged in and remember your language preference, plus analytics cookies to see which game lobbies get the most traffic and where players in Petaling Jaya and Klang spend their time. You can block non-essential cookies in your browser without losing access to core features, though some personalisation will disappear.

Account Security

Two-factor authentication is available in your account settings and adds a one-time code from your phone to every login. We also watch for unusual activity—like a sudden withdrawal request from a new device—and may ask you to verify your identity before processing it. If you notice anything suspicious, flag it immediately through live chat or email.

Data Retention

We keep your account data as long as your account is active, plus the period required by local law after you close it. Transaction records typically stay on file for five years to meet regulatory and audit obligations. Once the retention period expires, we delete or anonymise your data so it can no longer be tied back to you.

Your Rights

You can request a copy of the personal data we hold, ask us to correct any mistakes, or have your account and associated records deleted. If you withdraw consent for marketing messages, we'll stop sending promotional emails but will still send transaction confirmations and account-security alerts. These rights apply wherever local law permits, and we'll process your request within the timeframe set by regulation.

Contact for Changes

Email our data-protection team or open a live-chat session to start any access, correction, or deletion request. Include your registered email and a brief note about what you want changed. For account deletion we'll ask you to confirm the request a second time to prevent accidental loss of your balance or transaction history.

Privacy and Data Questions

We collect your full name, email address, phone number, date of birth, and payment details when you register and make your first deposit. We also log your device type, IP address, and browser to detect fraud and troubleshoot connection issues. All of this helps us verify your identity and keep your account secure.

Head to 'My Account' then 'Privacy & Data' and click 'Download My Information'. The system will generate a report with your registration details, transaction history, and communication preferences, usually within a few minutes. For complex requests that need manual review, email our data-protection team and allow up to seven business days.

Yes, go to 'My Account' then 'Profile Settings' to change your email or phone number. We'll send a verification code to your new contact method before saving it. If you've lost access to your old email, contact support with your registered phone number and ID proof so we can manually update the record.

We hold transaction records for five years from the date of the transaction to meet local regulatory requirements. After that period we either delete them or anonymise them so they can't be linked back to you. Active-account data stays on file as long as your account is open, plus the statutory retention period after closure.

When you close your account we stop collecting new data and begin the retention countdown. Transaction records and identity documents are kept for the period required by local law, then deleted or anonymised. You can request immediate deletion of optional data like marketing preferences, though we still need to retain core records for compliance and audit purposes.

We share your data with payment processors like Touch 'n Go, GrabPay, Boost dan FPX to complete deposits and withdrawals, and with regulators when local law requires. We do not sell your information to advertisers or data brokers. Any third-party service we use is bound by confidentiality agreements and processes your data only for the specific purpose we've authorised.

Click the unsubscribe link at the bottom of any promotional email, or go to 'My Account' then 'Communication Preferences' and turn off marketing messages. You'll still receive transaction confirmations, security alerts, and account updates since those are essential to operating your account. Changes take effect within one business day.

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